Thesis
- Les conséquences de l'agressivité verbale des clients sur l'épuisement des ressources et la performance des salariés de centres d'appels
Defense: 11/22/2018
Supervisor: MIGNONAC Karim, TSM Research - « The consequences of customer mistreatment of employees on counterproductive behaviors of employees at work in call center : an identity threat perspective »
Programme
- 2018
- PhD in Management Sciences, Toulouse Capitole University, France
- 2013
- Master’s Degree in Human Resources Management, Toulouse School of Management, France
- 2011
- Bachelor’s Degree in Economics and Social Administration, University of Pau and Pays de l'Adour, France