Publications
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Articles (ranked journals)
- Meyer-Waarden, L., G. Pavone, T. Poocharoentou, P. Prayatsup, M. Ratinaud, A. Tison, S. Torne, "How Service Quality Influences Customer Acceptance and Usage of Chatbots?", Journal of Service Management Research, 2020, vol. 4, no. 1, pp. 35-51
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International conferences
- Pavone, G., J. Cloarec, M. Kuhn, L. Meyer-Waarden, A. Munzel, "Now, take your hands from the steering wheel! How trust, well-being and privacy concerns influence intention to use semi- and fully autonomous cars" in 38ème Congrès international de l'Association Française de Marketing (AFM), 2022, Tunis, Tunisia
- Pavone, G., A. Munzel, L. Meyer-Waarden, "When technology fails: rage against the machine or self-control ? Investigating customers' negative emotions and coping strategies in AI based service failure" in 37ème Congrès de l’Association Française du Marketing, 2021, Angers, France
- Pavone, G., L. Meyer-Waarden, A. Munzel, "The effect of communication styles on customers attitudes: a comparison of human-chatbot versus human-human interactions" in 48th European Marketing Academy Annual Conference (EMAC), 2019, Hamburg, Germany
- Pavone, G., L. Meyer-Waarden, A. Munzel, "The effect of communication styles on customers attitudes: a comparison of human-chatbot versus human-human interactions" in 35ème Congrès International de l’Association Française du Marketing (AFM), 2019, Le Havre, France