TSM
Corps professoral
retour
Sarah BOUJENDAR
Maître de conférences
département
Gestion des Ressources Humaines
I am born in Morocco. After obtaining my high school diploma, I decided to came to study in France. After my Bachelor’s degree in PAU, I came to make my Master’s degree in Toulouse. I thus joined the Master’s degree in Management of Human Resources at Toulouse School of Management. During the Master’s degree, I was always interested in research. I discussed with PhD student in Human Resources, and I decided to integrate the Master 2 research programme at TSM and a year later thanks to the support and assistance of my current supervisor, I was able to joined the Doctoral programme of TSM and started my PhD in Human Resources.
Prix, distinction
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2019
Prix de thèse Théodore Ozenne, Académie des sciences, inscriptions et belles lettres de Toulouse, France
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2019
Prix de thèse académique, Association Francophone de Gestion des Ressources Humaines (AGRH), France
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2019
Prix des meilleures thèses en management (thèse en 180 secondes), FNEGE, France
Domaines de recherche
- Interactions clients/salariés dans la relation de service
- Stratégies de régulation émotionnelle
- Identification au travail
- Comportements contre-productifs
- Design de recherche quotidien
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Émissions radio, TV, presse écrite
Boujendar, S. - "Comment mieux gérer les clients agressifs en centre d'appels?" - 2020, RelationclientMag.fr, France
Boujendar, S. - "Les clients agressifs poussent à bout les téléconseillers" - 2020, Comprendre pour entreprendre, France
Boujendar, S. - "Agressivité verbale des clients : comment faire face ?" - 2020, Exploreur, Magazine scientifique de l’Université Fédérale Toulouse, France